Terms and Conditions

www.savewatersavemoney.co.uk (SWSM Website) is owned and operated by Save Water Save Money Ltd (SWSM).

Save Water Save Money Ltd is a company registered in England and Wales with company number 06106360, whose registered office is at PO Box 777, Banbury, OX16 6QN, UK.


In accessing and using the SWSM Website and placing an order on it, you acknowledge your acceptance of these Terms and Conditions. The Terms and Conditions apply to both paid-for products and free products distributed on behalf of British Water Companies. Subject to these Terms and Conditions and except where expressly stated, Water Companies bear no responsibility or liability for free products distributed on their behalf by Save Water Save Money Ltd.

All products distributed through the SWSM Website are the responsibility of Save Water Save Money Ltd, including all free products distributed on behalf of Water Companies.

Your information

In the course of our dealings with you, we will collect and process personal information about you, to administer and process your order, and to provide the products. We will use your personal information in accordance with our Privacy Policy.

Accessing SWSM Website

All content included in the SWSM Website (the Content), such as text, graphics, image, artwork, logos, button icons, images, audio clips, digital downloads and data compilations, is the property of SWSM or is licensed to SWSM by third parties. The Content of the SWSM Website is protected by copyright, trademarks, database and other intellectual property rights.

Your may:

  1. view and display the Content of the SWSM Website on a computer screen,
  2. print individual pages and make a reasonable number of photocopies of the Content in all cases for your own personal, non-commercial use, provided you keep intact all copyright and proprietary notices.

You must not copy, distribute, extract parts of the Content, make profit, publish, reproduce or modify, distribute or use for commercial purposes any of the Content without first getting written permission from SWSM.

You may not use the SWSM Website for any of the following purposes:

  1. interfering with the proper workings of the SWSM Website;
  2. attempting to circumvent security, tamper with, hack into, or otherwise disrupt the SWSM Website;
  3. misusing the SWSM Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful;
  4. gaining unauthorised access to other computer systems;
  5. interfering with any other person's use or enjoyment of the SWSM Website;
  6. breaching any laws concerning the use of public telecommunications networks;
  7. interfering or disrupting networks or websites connected to the SWSM Website.

SWSM reserves the right to make changes to the SWSM Website and to the Content.

You are responsible for ensuring that your computer system or device meets all relevant technical specifications necessary to use the SWSM Website. You also understand that we cannot and do not guarantee or promise that any Content on the SWSM Website will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the safety and reliability of data input and output.

By making the trademarks available on the SWSM Website, SWSM or other owners of such trademarks are not giving you any permission to use them.

Limitations and SWSM’s liability

We do not guarantee that the SWSM Website will operate continuously or without interruptions or be error-free. Also, your access to the SWSM Website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services.

SWSM does not accept any responsibility for any mistakes, errors or other faults in the links to the SWSM Website or for how you use them.

In your use of the SWSM Website, in your ordering and/or purchasing of products, to the extent not prohibited by law, SWSM does not accept liability for any:

  1. loss which is not foreseeable (loss is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time you started to use the SWSM Website);
  2. loss which arises when we are not at fault or in breach of these Terms and Conditions
  3. business loss (which includes loss of profits, loss of business, contracts, goodwill, business opportunity and other similar losses).

If you are acting as a consumer, you may have certain legal rights regarding claims in respect of losses caused by our negligence or failure to carry out our obligations. Nothing in our agreement is intended to limit your legal rights as a consumer.

In cases where SWSM runs and manages the Site in partnership with another entity (e.g., a Water Company), the limitations and liability provisions in this section shall apply in full to such partner.


Each order you place, and purchase of product(s) you make, is subject to these Terms and Conditions.

When you place an order via the SWSM Website, we will send you an email acknowledging receipt of your order, together with your order number and details of the product(s) you have ordered. Please note this email is an acknowledgement and is not an acceptance of your order.

Unless we have notified you that we do not accept your order, we accept your order. Our agreement is formed when we accept your order. An order confirmation email is sent for all orders which are placed.

You must be 18 or over to order products from SWSM.

We will take reasonable steps to display as accurately as possible the colours, appearance and other detailing of our products in the images that appear on the SWSM Website and other media. However, we do not guarantee that these images will exactly reflect the colour, appearance or detailing of the physical product.

All products are subject to availability. If you order products which are not available from stock, we will take reasonable steps to contact you to discuss how you wish to proceed. You will have the option to wait until the products are available from stock or cancel your order.

Please email info@savewatersavemoney.co.uk or call 0345 371 0728 if you have any enquiries concerning your order.

Free Products

Free products distributed on behalf of Water Companies are limited to supply customers at their place of residence and to one order per household, unless otherwise specified on an ordering webpage.Please read and follow accompanying product instructions before fitting. Neither Save Water Save Money nor your Water Company accept any liability for damage incurred to your fixtures or property as a result of installation or use of any products provided for free.

Paid-For Products

For paid-for products, prices including VAT are as stated on the SWSM Website at the time of ordering. In addition, the total cost of an order itemised by product cost, delivery cost and VAT is shown on the basket page before payment.

We may update prices at any time. Some products we sell may occasionally be mispriced. If this happens then we will not be obliged to supply the products at the incorrect price or at all. We will (at our discretion) either cancel your order and refund the price you have paid or endeavour to contact you and ask you whether you wish to continue with the order at the correct price. If we are unable to contact you or you do not wish to continue with the order at the correct price, we will cancel your order and refund the price you have paid.

From time to time we may apply promotional prices to products. These promotional prices are subject to the terms of that promotion. To take advantage of promotional prices, you must quote the relevant promotion code when you order (where applicable). We may update promotions at any time.

The total cost of your order and/or purchases is the price of the products and applicable delivery charges.

We must receive payment in advance before your order can be processed.

We accept all major debit and credit cards. Payment for your order can be made online or over the phone by calling 0345 371 0728. If you have any concerns regarding payment, please call 0345 371 0728.

All credit/debit card holders are subject to validation checks by third parties and authorisation by the card issuer. If the issuer of the card refuses to authorise payment or any other validation checks return adverse results, we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.


Full details on our terms of delivery can be found here.

Order Cancellation and Returns

If you are considering returning a product or cancelling your order, please click here to read our Returns Policy.

Product Guarantees

Guarantees only apply to products which have been used for domestic purposes.

The length of product guarantee for free products distributed on behalf of Water Companies is one year from receipt of your order, unless otherwise stated on the relevant ordering page. For any enquiries concerning product guarantees, please email info@savewatersavemoney.co.uk or call 0345 371 0728.

Product guarantees for paid-for products are shown on the relevant webpage. The product guarantee is for the purchaser in the case of paid-for products and the person named on the order for free products distributed on behalf of Water Companies. Product guarantees are not transferable and in the event of any claim, proof of purchase will be required for paid-for products and proof of ordering will be required for free products distributed on behalf of Water Companies.

Product guarantees only apply to manufacturing or material defects and do not apply to normal wear and tear, accidental damage or inappropriate use.

Product guarantees apply only to the product itself with liability limited to the cost of the product, excluding any claim for consequential loss or damage. Product guarantees are only valid for products installed in the UK. Where a product guarantee applies, Save Water Save Money reserve the right to either replace or refund a product.

Contacting us

Customer Services are available from 9am to 5.30pm Monday to Friday, excluding UK public holidays at info@savewatersavemoney.co.uk or by calling 0345 371 0728. Calls costs are the same as calling a normal landline, however, call costs from mobile phones may vary depending on your service provider.

Trade Enquires

If you are a business and have any enquiries or wish to place an order, please email info@savewatersavemoney.co.uk or call 0345 371 0728. Separate sales terms and conditions (available on request) shall apply to the trade orders.

Other Policies

Please click here to read our Environmental Policy.
Please click here to read our Cookie Policy.
Please click here to read our Quality Policy.

Save Water Save Money is ISO 9001 and ISO 27001 certified.

Other terms

These Terms and Conditions shall be governed by the laws of England and any disputes will be decided only by the English courts. If any court finds that any of these terms are not valid, this will not affect the validity of any of the other terms in this notice, which shall remain in full force and effect. If SWSM fails to enforce any right we have under these terms, it does not mean it is giving up on enforcing that right at a later date. You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions.

SWSM reserves the right to make changes to these Terms and Conditions at any time by posting a revised version of it on this site. The date of the changes will be listed in the 'Last updated' section below. By using the Site after the date changes were made, you are agreeing to the changes.

Last updated September 2020